Frequently Asked Questions

Everything you need to know about your luxury shopping experience.

What shipping methods do you offer?

We provide secure, insured shipping on all orders. Standard shipping typically takes 3-5 business days, while expedited overnight options are available for urgent purchases.

What is your return and exchange policy?

We offer a 30-day return policy for most items in their original, unworn condition with all security tags attached. Custom-made or engraved pieces are final sale.

Do you offer professional jewelry appraisals?

Yes, every high-value purchase includes a complimentary appraisal from our GIA-certified gemologists for insurance purposes.

Can I have my purchase gift-wrapped?

Absolutely. We offer signature luxury gift wrapping and a personalized note option at checkout to make your gift extra special.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you secure your dream piece.

Do you provide jewelry repair services?

J.R.DUNN offers a full range of repair services, including ring resizing, stone tightening, and professional cleaning by our master jewelers.